Service design project focused on understanding young suburban families and the challenges they face when it comes to buying their first home.

Setting up a design research practice for a major Canadian franchise, as well some examples of research studies that I've conducted.

Usability testing research on the mobile app for a major quick serve franchise.

Redesign of a top mobile app for a Canadian quick serve franchise.

User research on payment systems for a major North American transit agency.

Service design project at CIBC focused on the financial advice journey for a younger demographic.

Capital One UX design and research for an online customer help portal